{"id":14686,"date":"2022-07-14T08:04:30","date_gmt":"2022-07-14T08:04:30","guid":{"rendered":"https:\/\/www.poppi.it\/qualita\/"},"modified":"2023-03-23T16:21:59","modified_gmt":"2023-03-23T16:21:59","slug":"qualita","status":"publish","type":"page","link":"https:\/\/www.poppi.it\/en\/qualita\/","title":{"rendered":"Quality"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14686\" class=\"elementor elementor-14686 elementor-13319\">\n\t\t\t\t\t\t\t\t\t<section data-pa-eq-height=\"{&quot;targetType&quot;:&quot;widget&quot;,&quot;target&quot;:&quot;&quot;,&quot;enableOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;,&quot;widescreen&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;mobile_extra&quot;]}\" class=\"elementor-section elementor-top-section elementor-element elementor-element-290fd2a premium-equal-height-yes elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"290fd2a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/www.poppi.it\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Sito-poppi-video-13-1.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;premium_eq_height_switcher&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted elementor-html5-video\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-159e0d5\" data-id=\"159e0d5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00ab557 elementor-widget elementor-widget-heading\" data-id=\"00ab557\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.1 - 09-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">the quality <br>\nof our installations.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-947b1e7 elementor-widget elementor-widget-heading\" data-id=\"947b1e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Certifications and CUSTOMER CARE.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a166070 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a166070\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ee6eec\" data-id=\"9ee6eec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1718ea5 elementor-widget elementor-widget-heading\" data-id=\"1718ea5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Certifications.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aa55da4\" data-id=\"aa55da4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2f3667 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2f3667\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-436aaf6\" data-id=\"436aaf6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1f9106 elementor-widget elementor-widget-heading\" data-id=\"b1f9106\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ISO 9001:2015<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541d854 elementor-widget elementor-widget-text-editor\" data-id=\"541d854\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.1 - 09-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div id=\"tm-heading-62cfd05ba05e4\" class=\"tm-heading left tm-animation move-down animate\"><div class=\"heading\">The idea of adopting an ISO 9001:2008 quality management system has been the will of the management since 2012, leading to the actual certification in 2013. Improving the internal organisation, optimising more and more both the management of the delivery of design and service services in the field and the realisation of the product, proposing a system designed to manage the interactions between the various company processes so that they are directed towards improving the efficiency of the organisation itself, has been the focus of the company&#8217;s approach.<\/div><\/div><div><div id=\"tm-heading-62cfd05ba0f17\" class=\"tm-heading left tm-animation move-down animate\">\u00a0<\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-205e5e7\" data-id=\"205e5e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-285a96f elementor-widget elementor-widget-text-editor\" data-id=\"285a96f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"tm-heading-62cfd05ba05e4\" class=\"tm-heading left tm-animation move-down animate\"><div id=\"tm-heading-62cfd05ba0c92\" class=\"tm-heading left tm-animation move-down animate\" style=\"letter-spacing: 0.16px;\"><div class=\"heading\"><p>Through an effective organisation, POPPI CLEMENTINO S.p.A. aims at full customer satisfaction with a view to continuous improvement of its performance.<\/p><p><br \/>At present, the organisation has effectively completed the transition to the new ISO 9001:2015 standard.\u00a0<\/p><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9718f82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9718f82\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-882f741\" data-id=\"882f741\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-436a4b1 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"436a4b1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8b7d015\" data-id=\"8b7d015\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-815e994 elementor-align-left elementor-widget elementor-widget-ld_button\" data-id=\"815e994\" data-element_type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.poppi.it\/wp-content\/uploads\/2023\/03\/Certificato-ISO.pdf\"class=\"elementor-button btn btn-solid btn-sm btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Donwload PDF\" class=\"btn-txt\">\n\t\t\t\t\t\tDonwload PDF\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7ec9d9f\" data-id=\"7ec9d9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5bc52a elementor-widget elementor-widget-ld_button\" data-id=\"c5bc52a\" data-element_type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.poppi.it\/wp-content\/uploads\/2023\/03\/Politica-Mission-per-la-Qualita\u0300-180116.pdf\"class=\"elementor-button btn btn-solid btn-sm btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"quality policies\" class=\"btn-txt\">\n\t\t\t\t\t\tquality policies\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-63c1d2d\" data-id=\"63c1d2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-087774f\" data-id=\"087774f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0bc717 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0bc717\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44cd7c5\" data-id=\"44cd7c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b923a2 elementor-widget elementor-widget-heading\" data-id=\"8b923a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">QUALITY<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4bdc567\" data-id=\"4bdc567\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c64c33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c64c33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-299ab16\" data-id=\"299ab16\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4ac2fa elementor-widget elementor-widget-heading\" data-id=\"c4ac2fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CUSTOMER CARE<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d0624 elementor-widget elementor-widget-text-editor\" data-id=\"c8d0624\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"tm-heading-62cfd05ba05e4\" class=\"tm-heading left tm-animation move-down animate\"><div class=\"heading\"><div id=\"tm-heading-62cfd05ba200d\" class=\"tm-heading left tm-animation move-down animate\"><div class=\"heading\"><p>Nowadays, customers have the opportunity to voice their requests and outbursts through numerous channels: telephone, email, online forums, comments on blogs and especially through social networks. It is therefore important, for good customer satisfaction, to know how to listen to what the customer says about you in order to grasp their expectations, moods and above all understand their reasons for dissatisfaction.<\/p><p>This listening activity, when done constantly, allows you to intervene in a targeted manner on procedures, communications and\/or activities that are not working at their best and therefore need to be improved. This, with a view to a constant commitment to optimising the products and services provided.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e05ca3d\" data-id=\"e05ca3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6db772c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6db772c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3398924\" data-id=\"3398924\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cff4314 elementor-widget elementor-widget-text-editor\" data-id=\"cff4314\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"tm-heading-62cfd05ba05e4\" class=\"tm-heading left tm-animation move-down animate\"><div class=\"heading\"><div id=\"tm-heading-62cfd05ba200d\" class=\"tm-heading left tm-animation move-down animate\"><div class=\"heading\"><div id=\"tm-heading-62cfd05ba2690\" class=\"tm-heading left tm-animation move-down animate\"><div class=\"heading\"><p>In this regard, Poppi Clementino S.p.A. has implemented a simple multilingual questionnaire with four key points to perceive the feelings of its customers.<\/p><p><br \/>The questionnaire will be sent by e-mail but you can still download it by clicking on the link.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd019c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-ld_button\" data-id=\"bbd019c\" data-element_type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.poppi.it\/wp-content\/uploads\/2023\/03\/QSC-r1-Questionario-soddisfazione-cliente.pdf\"class=\"elementor-button btn btn-solid btn-icon-shaped btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Donwload PDF\" class=\"btn-txt\">\n\t\t\t\t\t\tDonwload PDF\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>the quality of our installations. Certifications and CUSTOMER CARE. Certifications. ISO 9001:2015 The idea of adopting an ISO 9001:2008 quality management system has been the will of the management since 2012, leading to the actual certification in 2013. Improving the internal organisation, optimising more and more both the management of the delivery of design and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/pages\/14686"}],"collection":[{"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/comments?post=14686"}],"version-history":[{"count":8,"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/pages\/14686\/revisions"}],"predecessor-version":[{"id":15604,"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/pages\/14686\/revisions\/15604"}],"wp:attachment":[{"href":"https:\/\/www.poppi.it\/en\/wp-json\/wp\/v2\/media?parent=14686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}